Intermediate

Intermediate20-45 minutes

Phone Is Not Backing Up

Troubleshoot iCloud Backup or Android/Google backup failures so important device data is protected.

View step-by-step guide →

Intermediate20-40 minutes

iPhone or Android Phone Will Not Turn On

Use this guide when a phone or tablet is completely unresponsive, shows a blank screen, or does not react to the power button.

View step-by-step guide →

Intermediate15-30 minutes

Phone Calls Are Not Working

Fix mobile calling problems including failed outgoing calls, missed incoming calls, and calls that immediately disconnect.

View step-by-step guide →

Intermediate15-30 minutes

Phone Cannot Send or Receive Text Messages

Troubleshoot SMS, MMS, RCS, or iMessage messaging failures while preserving account and conversation data.

View step-by-step guide →

Intermediate20-45 minutes

Phone Is Running Very Slowly

Improve a sluggish iPhone or Android device by checking storage, updates, overheating, apps, and background activity.

View step-by-step guide →

Intermediate15-30 minutes

Mobile Data Is Not Working

Restore cellular internet when calls may work but apps and websites cannot use mobile data.

View step-by-step guide →

Intermediate15-30 minutes

Phone Is Connected to Wi-Fi but Has No Internet

Fix a mobile device that joins Wi-Fi but cannot browse, sync, or use online apps.

View step-by-step guide →

Intermediate15-30 minutes

Phone Will Not Connect to Wi-Fi

Restore Wi-Fi on iPhone, iPad, or Android when a network is missing, fails to authenticate, or repeatedly disconnects.

View step-by-step guide →

Intermediate20-45 minutes

Phone Battery Is Draining Too Quickly

Identify apps, radios, display settings, battery health, and background activity that reduce mobile-device battery life.

View step-by-step guide →