Advanced

Advanced30-60 minutes

Mac System Data Is Using Too Much Storage

Use this detailed guide to diagnose and correct system data storage problems on a Mac.

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Advanced30-60 minutes

External SSD Is Much Slower Than Expected on Mac

Use this detailed guide to diagnose and correct external ssd performance problems on a Mac.

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Advanced30-60 minutes

Thunderbolt Dock Keeps Disconnecting From Mac

Use this detailed guide to diagnose and correct thunderbolt dock stability problems on a Mac.

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Advanced30-60 minutes

Mac Will Not Stay Asleep

Use this detailed guide to diagnose and correct sleep assertions problems on a Mac.

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Advanced30-60 minutes

Mac Wakes to a Black Screen

Use this detailed guide to diagnose and correct wake/display recovery problems on a Mac.

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Advanced30-60 minutes

Mac Keychain Keeps Prompting for a Password

Use this detailed guide to diagnose and correct login keychain problems on a Mac.

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Advanced30-60 minutes

SMB File Transfers Are Very Slow on Mac

Use this detailed guide to diagnose and correct smb performance problems on a Mac.

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Advanced30-90 minutes

Mac Cannot Find the Startup Disk

Use this detailed guide to diagnose and correct startup disk detection problems on a Mac.

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Advanced20-45 minutes

Mac DNS Lookups Fail Even Though the Internet Is Connected

Use this detailed guide to diagnose and correct dns resolution problems on a Mac.

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Advanced30-60 minutes

APFS Volume Will Not Mount

Use this detailed guide to diagnose and correct apfs volume problems on a Mac.

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Advanced45-120 minutes

Disk Utility First Aid Reports It Cannot Repair the Disk

Use this detailed guide to diagnose and correct disk filesystem integrity problems on a Mac.

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Advanced30-60 minutes

macOS Recovery Will Not Start

Use this detailed guide to diagnose and correct macos recovery problems on a Mac.

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Advanced30-90 minutes

FileVault Encryption Is Stuck or Not Progressing

Use this detailed guide to diagnose and correct filevault encryption problems on a Mac.

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Advanced30-120 minutes

Mac Is Stuck at the Apple Logo or Progress Bar

Use safe startup and recovery tools when macOS does not finish booting past the Apple logo or progress indicator.

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Advanced30-90 minutes

Mac Starts to a Blank or Black Screen

Troubleshoot a Mac that powers on but does not display the login window or desktop.

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